Shipping Policy
Effective Date: 18.03.2026
At KAMATTO, we are committed to delivering your order quickly, safely, and reliably across Australia.
1. Shipping Locations
We currently ship within Australia only.
We do not offer international shipping at this time.
2. Processing Time
- Orders are processed within 1–2 business days
- Orders are not shipped on weekends or public holidays
- Once your order is dispatched, you will receive a confirmation email with tracking details
3. Shipping Options & Delivery Time
We offer the following shipping methods via Australia Post:
- Standard Shipping: 2–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location.
Shipping costs are calculated at checkout.
4. Shipping Origin
All orders are shipped from our warehouse in:
Marrickville, NSW, Australia
5. Tracking Orders
Once your order has been shipped, you will receive a tracking number via email.
You can track your order through the Australia Post website.
6. Shipping Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Courier delays
- High demand periods
- Weather or unforeseen circumstances
KAMATTO is not responsible for delays once the order has been handed over to the carrier.
7. Incorrect Shipping Details
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Lost or Damaged Items
If your order is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos (if applicable)
We will assist you in resolving the issue as quickly as possible.
9. Contact Us
If you have any questions regarding shipping:
Email: kamatto.au@gmail.com
Business Name: KAMATTO
Location: Sydney, Australia
