Return Policy

Effective Date: 18.03.2026

At KAMATTO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in original condition
  • Be in the original packaging
  • Include all accessories and components

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not caused by us)
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

3. Return Process

To start a return, please contact us at:

Email: kamatto.au@gmail.com

Include:

  • Order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for lost return parcels

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method
  • Processing time: 3–7 business days

Shipping costs are non-refundable (unless the return is due to our error).

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as evidence

We will offer:

  • Replacement, or
  • Full refund (including shipping)

7. Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us via email.

8. Order Cancellations

Orders can be cancelled before they are shipped.

Once shipped, the order must go through the return process.

9. Contact Us

If you have any questions:

Email: kamatto.au@gmail.com
Business Name: KAMATTO
Location: Sydney, Australia

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